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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to click the Help button, which is present on each page. A pop-up menu will open. It offers in-depth information about all the actions that you can carry out on the page in question. Each pop-up window shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge assortment of instructional videos explaining how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you are looking for, examine our comprehensive Frequently Asked Questions database, which includes questions asked by actual people and provides practical solutions. We periodically "revamp" our FAQ section with new questions & answers so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, we have a great team of client support engineers available 24x7x365 and eager to assist you with any issue. Each trouble ticket you send will be answered in less than 1 hour (the average ticket response time is about 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 200708

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com